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Emma Jenkins

Emma Jenkins

Fact File

Job Title: Receptionist
Nickname: Chatterbox
Joined Riverside in: 2006
Pets: 2 dogs 4 cats
Animal she would be: Cat

I came to Riverside over 10 years ago because I was looking for something a bit different and with plenty of variety. I thought this job would offer that and I was right. Every day is different, and you never know quite what to expect. It's always busy, there's never a dull moment. I work 3 days a week, mainly in Ebbw Vale, but very occasionally in Abergavenny.

I love talking to the clients and building a relationship with our regulars. I always try to offer the best possible service, and make everyones trip to the vet an enjoyable experience. I have started working through the British Veterinary Receptionist Association Bronze Award which gives lots of advice on providing excellent customer service.

As well as doing the reception work, I also like to get involved in some of the administration tasks too. I plan the staff rotas, and help with client communications. I hope to be able to do more of this in the future as it gives extra variety in the job.

I always enjoy helping people and I am really interested in Social Work. I have done some child protection volunteer work where I help families to get the support they need to care for their children. I love spending time with my family too, and organising family activities or taking my kids to their various clubs. We enjoy family holidays, camping and any childrens activities.